For any reason, the customer may return the order, in whole or in part. Items may be returned for size/color exchange or refund within 14 days of receiving the package. Items must be returned in the same condition in which they were originally sent, packaged neatly and with the return label still attached.

Customers who wish to request a return or exchange may send said request via email to: customercare@spacesimonacorsellini.com. Customers are requested to place the accompanying invoice for the goods received in the return package.

Customers can choose from the following compensation options:

 

COLOR OR SIZE EXCHANGE

Items can be exchanged for the same model in a different size or color, if available. Exchange with different items will not be accepted. The new exchanged item can be returned following the same procedure.

 

REFUND

In case customer requests the refund of the item(s)  returned, credit note will be issued the same day the parcel is returned to our warehouse, and only after the quality check on the item(s).

For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 20 working days.

Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.

 

TERMS AND CONDITIONS OF RETURN

Customer is kindly invited to carefully follow the return policy of SPACESIMONACORSELLINI.COM, briefly summed up below.

Item(s) can be returned only for the following reasons: refund and color and or size exchange.

Item(s) must be returned in its(their) original conditions, neatly packed and with the return tag still attached.

The returned item(s) should have not been worn, washed or altered. The shoe’s soles must be returned in perfect conditions and should not show any use signs.
Item(s) must be returned with its (their) original tag, wrapping and other accessories (dust bag and covers, etc.) received in the box. Shoes and accessories must be returned in their original packaging that should not be damaged or altered or used as the packing box for shipment.

In case of defective item, or incorrect item following a mistake attributed to SPACESIMONACORSELLINI.COM, customer is kindly asked to follow the same return instructions. Also, customer is asked to attach detailed pictures proving the defect or the mistake. In these cases, shipping costs and duty and tax fees will be at the expense of SPACESIMONACORSELLINI.COM.

Returns will have to be packed in the same box sent by SPACESIMONACORSELLINI.COM, and should have a copy of the invoice inside.

Shipping costs on the items to be returned are at the customer’s expense.

Any duty and tax related to the import of the box are always at the customer’s expense.

Return authorized by SPACESIMONACORSELLINI.COM must be shipped from the same shipping country SPACESIMONACORSELLINI.COM sent the parcel to.

SPACESIMONACORSELLINI.COM reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of SPACESIMONACORSELLINI.COM. In these cases, SPACESIMONACORSELLINI.COM can return the box to the sender at the original shipping address. In case SPACESIMONACORSELLINI.COM accepts returns that were not authorized or not in compliance, SPACESIMONACORSELLINI.COM can withhold the 10% of the value of the returned item from the refund.

 

CUSTOMER SERVICE
Monday-Friday from 10am to 12am / from 14pm to 17pm
customercare@spacesimonacorsellini.com